TUI Airport Representative BE

Join TUI as a dedicated Airport Service Rep and be part of one of our international airport teams that work hard to deliver amazing holidays. If you are a fast learner, have good life and work experience, as well as profound local knowledge to help with working in your local destination.

How you will make an impact
There are many ways for you to get involved:   

  • Providing non-stop genuinely helpful service for guests of various nationalities at the start and end of their holidays
  • Working varied hours – at the start of season as you learn the demands of the job and throughout the season to cover the flexible shift patterns of the flight programme
  • Handling complaining or emotional guests, calming down escalating situations and fully resolving all guest or supplier problems on the spot
  • Happy to support reactive larger scale situations including flight delays and strike action with a positive and professional attitude
  • Efficiently organising airport paperwork – often needing re-organising at speed and short notice
  • Working very much as one international airport team supporting colleagues and guests of all nationalities
  • Creating great supplier relationships to help assist with your day to day role in the airport

What you will bring
There is more than one way to the perfect fit – here are some of the ideal things

  • Most importantly – be a genuinely helpful person with the experience or natural ability to provide great service to guests of varying nationalities
  • Staying power, perseverance and willing to work flexible hours are critical
  • The initiative and confidence to solve guest problems on the spot – remains calm in a crisis
  • Maturity, life or work experience to handle living and working in our busy destination airports
  • Efficient, organised and in general quick to learn
  • High personal standards and takes pride in the uniform
  • Experience of working with people in a service environment advantageous
  • Fluent in Dutch, French and good verbal and written English – additional languages advantageous

TUI and you

  • Competitive salary and benefits
  • Private health insurance, visa, work permit and criminal check costs are all-included
  • Return flights, accommodation & uniform as standard
  • Develop yourself working as part of an international team, through our free global learning plans, language lessons, learning weeks and junior management development programmes
  • 115 destinations offering more career opportunities than any other travel company
  • TUI One Share – option to buy discounted TUI Shares after six month’s service
  • Feel like a valued individual of TUI – the No.1 global and socially responsible travel company

TUI Destination Experiences, or TUI DX for short, is the world’s leading provider of destination experiences with 9,000 employees in 49 countries and global office locations including Mallorca, Luton and Hannover. TUI DX offer 14million guests a portfolio of excursions, activities, tours, transfers and guest services.

If you want to know more about why TUI Group is the world’s leading tourism group, and our work in the diversity & inclusion space, simply visit
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